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Photographic evidence of the defect or damage, including the state of packaging, where applicable.If you have received an item you believe to be damaged or defective, please contact Customer Care (through our Help widget below, right) providing:

Products which include cards subject to a random draw, including TCG products.

Products specified as a random assortment of potential items where a specific item was not received.

Unfortunately there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing by the product’s publishers, or by our courier partners.ĭefective items include (but are not limited to):

#Age of rebellion gm screen free

We endeavour at Dragons Lair Salisbury to provide the best gaming experience for all our valued customers and we work hard to ensure our stock is free from damage or defect prior to leaving our warehouse. Please note: we are currently unable to process any exchanges via post. Note that online refunds are provided for the product only and do not include reimbursement for any shipping already paid.

If return postage is not paid by the customer within 14 days of the customer being notified of their return inspection outcome, the product will be considered abandoned and we will dispose of it. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.Īny returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange and will be held at our warehouse until such time as the customer returns to collect their product or pays to have the product re-shipped. The request for return is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund.We will happily provide a refund or store credit for products purchased online, subject to the following conditions: The request for return or exchange is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving an in-store refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.Īny returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange.Proof of Purchase accompanies the returned product.The products being returned are in sealed, unused and re-sellable condition.We will happily provide an exchange, refund or store credit for products purchased in-store, subject to the following conditions: Please see below for further details.Īll orders are subject to our Terms of Sale as specified in our Terms of Service.ģ0 DAYS from date of delivery or collection. All in-store refunds and returns will be in the form of store credit.We offer return or exchange for most full-price and sale products. Unfortunately we are unable to offer in-store refunds. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like sealed or single trading card products, o r flammable products like spray paint. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, at your cost (we are unable to cover the cost of return shipping), as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. We have a 30-day from purchase return policy, which means you have 30 days after purchasing your item to request a return.